top of page
Image by Kate Stone Matheson

Privacy Policy

Privacy Policy for Pet Care Pro

​

Last Updated: OCT 5, 2023

  1. Introduction Welcome to the Privacy Policy for Pet Care Pro. This Privacy Policy helps you understand what personal data we collect, why we collect it, and what we do with it. We take your privacy seriously and are committed to protecting your rights. This policy is designed to be compliant with the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws.

  2. Information We Collect

    • Personal Data: This includes your name, email address, and phone number.

    • Pet Information: Information about your pets such as name, breed, age, medical history, and other relevant details.

    • Usage Data: Information about how you use our app, such as the pages you visit and the time spent on those pages.

    • Device Information: Data related to your mobile device, such as device type, operating system, and unique device identifiers.

    • Location: If you choose to Allow sharing your location while using this App, then we also collect your location so that we can provide most relevant information and services.

  3. How We Use Your Information

    • To provide, maintain, and improve our services.

    • To notify you about changes to our services or any products we offer or provide.

    • To allow you to participate in interactive features on our app.

    • For customer support.

    • For aggregate analysis and research to improve our app.

    • To monitor the usage of our app.

    • To detect, prevent, and address technical issues.

  4. Your Rights

    • CCPA Rights: Residents of California have the right to request disclosure of information we collect, the purpose of collection, categories of personal information sold, and the categories of third parties with whom we share personal data. You also have the right to request deletion of personal data.

    • You have the right to have your data deleted from our records. You can write to social@petcarepro.ai and request your data to be deleted. You will be provided with a confirmation email once this has been completed.

  5. Sharing Your Information We do not sell your data. We may share your personal data with third parties in the following cases:

    • With service providers who perform services on our behalf.

    • In the event of a merger, acquisition, or sale of all or a portion of our assets.

    • As required by law or in response to legal processes.

    • If necessary, to protect the rights and properties of Pet Care Pro, our users, or the public.

  6. Data Security We take appropriate security measures to protect against unauthorized access, alteration, or destruction of your personal data. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent "hackers" from illegally obtaining this information.

  7. Data Protection and Security Measures

In our continuous commitment to safeguarding your privacy and the information you provide us, we adopt the following measures:

  • Data Encryption: We use state-of-the-art encryption protocols to ensure that data, whether at rest or in transit, remains secure. This means that even if data were accessed without authorization, it would be unreadable and useless to the attacker.

  • Tokenization: Certain sensitive data provided by you might be tokenized. This involves replacing the actual data with a unique token, rendering it meaningless without the corresponding decryption key. The actual data linked to the token is stored securely in a separate location.

  • Hashing: Your passwords, after being collected, undergo a process called hashing using advanced cryptographic algorithms. This ensures that even we cannot see or retrieve your actual password.

  • Regular Security Audits: To proactively identify and rectify potential vulnerabilities, we conduct periodic security audits on our systems and processes.

  • Regular Backups: We maintain regular encrypted backups of your data. This ensures we have a recovery mechanism in case of unforeseen circumstances. All backups are securely encrypted and stored in secure environments.

  • Secure Coding Practices: Our development team is trained in and follows secure coding practices. This proactive measure minimizes the risks of vulnerabilities in our app that could compromise data.

  • Limit Data Collection and Storage: We adhere to the principle of data minimization. This means we only collect data essential for our operations and services. We also regularly review and delete unnecessary or outdated data, ensuring that your information isn't stored longer than required.

  • Employee Training: Recognizing that human factors play a significant role in data security, we provide regular cybersecurity training for our employees. This ensures that they are aware of and follow best practices in handling and safeguarding your data.

  • Incident Response Plan: In the unlikely event of a security incident, we have a robust incident response plan in place. This plan outlines the steps we would take to mitigate the impact, notify affected parties, and restore the integrity of our systems.

 

8. Data Retention

Unless you request us to delete your data as per Section 4 above, we retain your personal data only for as long as is necessary, for the purposes set out in this Privacy Policy. We will also retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

 

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.

​​

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

bottom of page